Started support for introducing generative AI equipped with core technology to improve answer accuracy

SB Technology Corp. (Headquarters: Shinjuku-ku, Tokyo, President ＆ CEO: Shinichi Ata, hereinafter referred to as SBT) is pleased to announce that it has started supporting the introduction of generative AI for corporate and local government customers. This introduction support utilizes Azure OpenAI Service to enable the use of securely generated AI that is isolated from external networks.In addition, the core technology developed by SBT to improve answer accuracy enables various business applications. Achieve operational efficiency.

The core technology that improves response accuracy reflects the know-how gained through internal use of SBT and joint demonstrations with multiple companies. Kyowa Kirin Co., Ltd. (Headquarters: Chiyoda-ku, Tokyo, President and Representative Director Masashi Miyamoto, hereinafter referred to as Kyowa Kirin), which cooperated in this joint demonstration, conducted a core search for research-related documents, regulations, etc. within the Research and Development Headquarters. We have confirmed the usefulness of the technology and would like to inform you about it.

■Background

With the advent of ChatGPT, the use of generative AI has suddenly become widespread globally. However, when using it for business purposes, when dealing with internally held data, customers have raised two main implementation issues. First, because users can directly ask questions to the generated AI, security and privacy risks are left to individuals, making it difficult for a company to manage and control them. Another problem is that when getting answers from internal data, it is difficult to get accurate answers, and business efficiency cannot be improved.
In response to these issues, SBT has begun early testing of Azure OpenAI Service, which enables the use of secure generative AI, with the aim of enabling customers to use generative AI safely and improve operational efficiency. We have also worked to improve the response accuracy of generated AI through internal use of SBT and joint demonstrations with some customers. We have turned the know-how we have gained into a service and have started supporting the introduction of generative AI for companies and local governments.

■ About SB Technology 's generation AI introduction support

This implementation support utilizes Azure OpenAI Service to provide an environment where customers can securely use generative AI for corporate and local government customers. Through the provision of technology by SBT data scientists, we provide one-stop support according to customer issues and requests, from the construction of a cloud environment on Microsoft Azure to the operation. In addition to the general-purpose use of generative AI, SBT 's core technology enables customers to obtain appropriate answers from data held by customers, such as in-house manuals and meeting minutes data, thereby improving operational efficiency. We support a wide range of applications, from a small start where you want to introduce generative AI to utilization to improve operational efficiency by linking with various databases and other applications.
In addition, SBT will promote support for the safe use and introduction of Azure OpenAI Service as a supporting partner of Microsoft Japan 's Azure OpenAI Service Reference Architecture. For more information about this implementation support service, please contact us directly from the following.
https://inquiry.softbanktech.co.jp/public/application/add/503?param=1848

■About demonstration with Kyowa Kirin

SBT and Kyowa Kirin will begin a joint demonstration project in May 2023 aimed at utilizing generative AI in business. At Kyowa Kirin's Research and Development Headquarters, we verified the accuracy and usability of the response accuracy of the generation AI in order to shorten the search time for the huge amount of research and development-related document files stored in SharePoint Online. I did.
As a demonstration environment, we developed an information search application that incorporates SBT 's core technology as well as features that allow users to configure various settings. For example, for research and development-related documents that you do not want the answer results of AI to fluctuate, you can set the answer results according to the actual practice so that you will always get a unique answer to the question, or you can set the answer results from the document file that will be the answer source. We installed and verified various setting items, such as displaying quotations and specifying the number of quotations. As a result, we were able to obtain appropriate answers in document searches, confirming the effectiveness of work efficiency.

In the future, we will continue to expand the scope of the demonstration and continue to support the use of generated AI by all of our approximately 5,000 employees, which is currently underway.

Comment from Takuo Hirose, Global Information and Communication Technology Head and General Manager of ICT Solutions Department, Kyowa Kirin Co., Ltd.

At Kyowa Kirin, we are strongly promoting DX in our group, which is expanding its business globally. As the need for the use of generative AI increases in society, we have established a new task force to promote the use of generative AI. We are very happy that we were able to conduct a joint demonstration with the support of SB Technology, which has strong technical capabilities, for Microsoft solutions including Azure OpenAI Service, and that we were able to promote internal DX in the demonstration of business utilization of generative AI and achieved results. .
In the future, we will further deepen the collaboration between the two companies, promote the improvement of IT literacy of all employees and improve operational efficiency, and promote initiatives that contribute to the industry by providing use cases that can serve as reference for the pharmaceutical industry. .

■About the future

SBT will apply the know-how gained through joint demonstrations with customers including Kyowa Kirin to improve the accuracy of the core technology developed in-house, and will continue to work towards providing generative AI that is both safe and convenient. We will continue to work on it.

■About Azure OpenAI Service

Azure OpenAI Service provided by Microsoft provides large-scale language model generation AI used in OpenAI's ChatGPT as a REST API. It is possible to use generated AI that complies with the security of Microsoft Azure, and it can be used not only for general purposes, but also when you want to ask questions and get answers based on confidential information held by each company such as internal regulations and manuals. This enables secure usage separated from external networks.

• *Company names, product names, and service names mentioned in this release are registered trademarks or trademarks of each company.
• *Microsoft and Azure are registered trademarks or trademarks of Microsoft Corporation in the United States and other countries.