Office 365 inquiry response chatbot can be introduced without the need for a dedicated person or know-how

SoftBank Technology Corp. (Headquarters: Shinjuku-ku, Tokyo, President ＆ CEO: Shinichi Ata, hereinafter referred to as SBT) is a subsidiary of Tamaki Corporation (Headquarters: Shinjuku-ku, Tokyo, Representative Director and President: Mitsuhiro Sato, hereinafter referred to as KAN). "Bot Nonakami for Office 365 (hereinafter referred to as Bot Nonakami)", which is developed to register and update Q&A content (answer collection to be put into the chatbot) related to Office 365, and SBT 's chatbot "Knowledge Bot", which streamlines inquiry operations. We are pleased to inform you that it will be available from September as an option menu.

■Background

The demand for chatbots is increasing year by year, with the aim of improving productivity to compensate for human resource shortages and improving work efficiency due to work style reforms. In particular, in response to inquiries, the usage image and implementation effects of chatbots are easy to understand, and an increasing number of companies are considering introducing chatbots as an entry point. As a result of the introduction, on the system operation side, it is possible to improve work efficiency through automation and reduce the burden on operators. In addition, for users who make inquiries, the response is faster than by phone or email, and they can ask questions at any time without worrying about time, which is expected to improve satisfaction. On the other hand, using a chatbot requires scrutinizing a large amount of data such as past response history and preparing Q&A content. The quality of the Q&A content is the key to the success of introducing a chatbot, such as how accurately the information requested by the inquiring user can be provided, so even after introduction, updating (maintenance) work is required in line with Office 365 updates. As a result, we are receiving many inquiries from people who say that implementation is not progressing because they do not have the human resources or know-how to do so.
Against this background, Bot Nonakami was developed by KAN, which provides manual creation and training services for companies that have introduced Office 365, and provides Q&A content, content registration and update work, etc. based on accumulated know-how. Masu. This solves problems such as ``there is no content to put in the chatbot'' and ``there is no human resources to update it.''

By providing Bot Nonakami as an option menu for the clouXion series "Knowledge Bot," SBT will be able to effectively utilize the customer's Teams and SharePoint Online while implementing a ready-to-use inquiry response chatbot.

■Knowledge Bot option menu: Bot Nonakami for Office 365

■Q&A content lineup

• Office 365 common
• Teams
• OneDrive
• Exchange Online (Calendar)
• Exchange Online (email)
• Outlook (calendar)
• Outlook (email)
• Skype for Business

■About clouXion “Knowledge Bot”

Knowledge Bot is a chatbot service that streamlines inquiry operations. It provides a framework for chatbot functions and Q&A management functions that can be used with SharePoint Online, Microsoft Teams, and Skype for Business.

Click here to learn more about Knowledge Bot.
https://www.softbanktech.co.jp/service/list/microsoft365/o365/knowledge-bot/

SBT and KAN will continue to propose optimal cloud utilization to customers and support their digital transformation.

• *Company names, product names, and service names mentioned in this release are trademarks or registered trademarks of our company or each company or organization.
• *Microsoft, Office 365, OneDrive, Outlook, Skype, and SharePoint are registered trademarks or trademarks of Microsoft Corporation in the United States and other countries.